Last updated: September 2026
Ebang Mobility is a booking intermediary connecting vehicle owners ("partners") with renters ("clients") in Kigali, Rwanda. By creating an account or booking a vehicle, you agree to these terms.
A reservation is created as "pending" as soon as you submit the booking form, but it only becomes "confirmed" once a payment (a deposit or the full amount) is received. No live Mobile Money merchant account is connected yet: every payment request is recorded as pending and is confirmed manually by a Ebang Mobility administrator once the transfer is verified, which is also the moment your reservation is confirmed and your rental contract is issued. A rental contract PDF is generated for every reservation and always reflects the current payment status.
You may cancel a "pending" or "confirmed" reservation yourself from "My Reservations", at any time before it starts. A cancellation charge may apply depending on how much you had already paid and how much notice you gave, calculated on the number of hours between the moment you cancel and your reservation's start date:
| Payment status | Notice given | Amount retained | Amount refunded |
|---|---|---|---|
| Not yet paid | Any time | None | N/A: nothing was paid |
| Deposit paid | More than 48 hours before start | 10% of the deposit | 90% of the deposit |
| Deposit paid | 48 hours or less before start | 100% of the deposit | None |
| Paid in full | More than 48 hours before start | 10% of the total price | 90% of the total price |
| Paid in full | 48 hours or less before start | 20% of the total price | 80% of the total price |
Any amount due back to you is recorded as a pending refund and processed manually by Ebang Mobility administration. Once cancelled by you, a reservation is final; reactivation is only ever done by Ebang Mobility administration, at its discretion, to resolve a genuine dispute.
Every partner account (agency or individual owner) is reviewed manually before it can list vehicles. Registration requires either a company name and TIN (agency) or a national ID number (individual owner), together with a supporting document (business registration, or an ID/passport scan). The submitted information and the document are both required and serve complementary purposes: the data keeps the record consistent, while the document lets a Ebang Mobility administrator judge its authenticity. A partner account only becomes active once an administrator has validated both.
A vehicle with a pending or confirmed reservation is considered committed to that booking: it cannot be pulled into maintenance or deleted from the catalogue by its partner or by Ebang Mobility administration until that reservation is completed or cancelled. Its price and photos can still be updated at any time.
When you book a vehicle, Ebang Mobility collects your ID number, nationality, and driving license number. This information is used solely to identify you on the rental contract and to verify your eligibility to drive, as required by the rental agreement between you, Ebang Mobility, and the vehicle's owner. It is not used for any other purpose.
Partners are responsible for the accuracy of their vehicle listings and for the roadworthiness of any vehicle made available for rental through the platform.